ASIC RG27 - Webinar Featured Image

Risk Management Webinar

Are you ready for Resolving Disputes under RG 271?

Do you have an Internal Dispute Resolution (IDR) system in place that meets ASIC's standards and requirements?

On-Demand Webinar

The requirements of the ASIC Regulatory Guide RG 271 covering Internal Dispute Resolution needs to be met by 5 October 2021.

This webinar will cover the key requirements of RG 271 and address the practical implementation of the required process solution so that a robust, effective and efficient process is created which not only addresses the regulatory obligations but also provides better outcomes for the customer and your organisation.

Just fill out the form to access the recording and slides.


Customer feedback, both good and bad, is critical

for an in-touch and customer-centric organisation


Key Topics

                    1. What “disputes” are covered?
                    2. Minimum data and information requirements
                    3. Deadlines and timelines
                    4. Internal and external reporting requirements
                    5. Required Governance
                    6. The building and operation of a robust, efficient and effective solution

Your Presenters



David Tattam
Chief of Research, Knowledge and Consulting

David Tattam is the Chief of Research, Knowledge and Consulting and co-founder of the Protecht Group. David’s vision is to redefine the way the world thinks about risk and to develop risk management to its rightful place as being a key driver of value creation in each of Protecht’s clients. David is the driving force in driving Protecht’s risk thinking to the frontiers of what is possible in risk management and to support the uplift of people risk capability through training and content.


Adel Fakhreddine 
Head of Sales APAC, Protecht

Adel is a highly-skilled sales management professional with a proven track record in account management, new business development, and leadership skills based on a foundation of integrity, trust, and ethics. His key area of focus besides Risk and Compliance is Business Research, Marketing, and Technology.